Please read these Conditions of Use and Sale carefully, as well as the Legal Notice and our Privacy Notice before using the services of our online store www.vitaeinternational.com (hereinafter the website). If the customer does not agree with its content, the customer should not continue to use our services.
- Identification
This website is owned by Vitae Health Innovation SL with CIF: B60932126, with fiscal address at c/ Verneda del Congost 5 (PI El Circuit ), 08160, Montmelo (Barcelona), Spain.
- Purchase conditions
To be able to place an order it is essential to be registered.
To create a new account or authenticate, the customer can do so through the access found at the top right of the page.
New users
In order to register as a user on this website, the customer must click on MY ACCOUNT at the top and then fill in the information that appears just below REGISTER. The registered user account is personal and non-transferable. In the user registration section, the customer will find the fields that the customer will have to fill in with the customer personal data. The customer agrees at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times. Likewise, the customer agrees to keep confidentially and with the utmost diligence the customer personal access codes to the website. The customer can enter the customer account to have complete information on all the orders the customer is making.
All data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the Regulation ( UE) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data. For more information see our Legal Advice .
Minors under 16 years of age cannot register. Vitae Health Innovation reserves the right to cancel a client’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service. Vitae Health Innovation reserves the right to deliver gift vouchers and/or promotional or discount vouchers to users and visitors of www.vitaeinternational.com as it deems appropriate, as well as to stop or withdraw them if the user’s behavior is undue or violates the values of the company and/or its workers.
How to access the customer account and make a purchase?
To be able to go to the customer account and place an order, the customer just have to click on MY ACCOUNT and then enter the customer username and password just below ACCESS. To carry out the purchase process, the customer only has to search for the product the customer wants, using the product FINDER located at the top of the page or by directly accessing the product sheets that the customer wants to buy. To be valid, the order must include the following contact information of the buyer: name and surname, telephone, email and postal address. Through this data, Vitae Health Innovation will be able to contact the customer in the event of any situation that arises, as well as to make the shipment. Once the customer has selected the desired item on the website, click on the name or image of the product to see its details. Next, the customer can indicate the number of units the customer wants to purchase. If the customer clicks “Add to cart” below, the product will be placed in the customer basket to later formalize the order.
During the purchase, the customer will have the possibility to modify the content of the customer cart by removing or adding items by accessing the shopping cart by clicking on the basket icon that is located at the top of the page, just below the product search engine. As a result, the customer will get the summary of the products the customer has added to the basket and the total price of the purchase.
To formalize the order, the customer must confirm the customer data, enter the payment data and click on the PLACE ORDER button. It is important that the customer know that the photographs of the products are exactly those of the product and, which will always adjust to the description made in the product file.
In the event that there is any breakage or punctual unavailability of an item, Vitae Health Innovation will contact the customer to notify him as soon as possible and give him a new delivery date or, if it is not possible to serve said product, proceed to its annulment. In these cases, a delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.
Economic conditions
The prices shown are final prices, expressly including the Value Added Tax (VAT). The prices that appear in the product sheets constitute an invitation for the customer to make an order proposal, therefore, if there is an error in them, Vitae Health Innovation will inform the customer of such a circumstance and will not process the order. Vitae Health Innovation reserves the right to deliver gift vouchers and/or promotional or discount vouchers to users and visitors of www.vitaeinternational.com as it deems appropriate, as well as to stop or withdraw them in the event that the user’s behavior is improper. or violates the values of the company and/or its workers.
Payment method
When making the order, the customer can freely choose to pay for the purchases the customer make by credit card and Paypal. Credit card details go to the bank directly, so we do not have access to the customer credit card details. The data is transferred using the HTTPS security protocol, all information is encrypted. For this method of payment we have contracted the services of La Caixa. The customer card data is protected by the Payment Card Industry Data Security Standards (PCI DSS 3.2).
Payment and billing
Once an order has been placed and the corresponding payment has been made, the platform will send the customer an email containing all the information relating to the products purchased, their unit price, applicable taxes, as well as the total price of the purchase and the place of delivery. In any case, the purchase will only be effective when we receive confirmation of payment by the bank that owns the secure payment gateway. If the transaction is for any reason denied by said entity, or the full amount corresponding to the amount of the order is not provided (including surcharges for management fees), it will be suspended informing the customer that the transaction has not been completed. The customer has at the customer disposal through the private area all the purchases made up to now. In this way, and as provided in our Legal Advice, both the postal service personnel, as well as the customs service personnel and third parties who have contact with the package, can have access to the information contained in the invoice. about the order placed and the personal or contact data that appear in it.
Methods, expenses and terms of shipment
We use different shipping methods enabled for home delivery of orders placed through the website. The customer must take into account that the delivery times, the delivery point and the cost will vary depending on the country. This information is available in our FAQ
Deliveries will not be made for reasons unrelated to Vitae Health Innovation in ” Citipaq “, ” Citibox ” or other transportation agencies that do not correspond to the shipping agency. If the customer chooses any of these options as the destination address, thus making it impossible to deliver the shipment, the customer will be responsible for the return costs. The cost will be the same as that of a shipment. If the customer does not wish to formalize a new delivery with the courier, the customer must go to the corresponding transport office to pick up the customer order. If after 10 working days the order has not been claimed, the order will be returned to our facilities and the amount of the order will be refunded, except for the amount corresponding to shipping costs.
The customer agrees to enable the delivery of the order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods. In case of non-compliance on the customer part of this obligation, we will not have any responsibility for the delay or impossibility of delivery of the requested order and the customer must assume, where appropriate, the direct cost of returning the goods. In the same way, if any address information is found to be wrong, making delivery impossible, the customer will be responsible for the new delivery attempt. The transport agency will make two delivery attempts at the indicated address. If the customer does not receive it, it is absent or the address is incorrect, the customer must pick up the shipment at a delivery point provided by the transport agency.
The delivery date at the customer’s address depends on the shipping area. These parameters may vary, so the delivery date we offer the customer will always be an estimated date. Transport times are available in the section of our website FAQ (LINK) . Before confirming the customer order, the customer will be informed of the shipping costs and transport times that apply to the customer specific order. However, and as we have already warned, both may vary depending on the specific circumstances of each order. Shipping costs may be altered depending on the weight of the order. Before confirming the customer order, the customer will be informed about the shipping costs and transport times that apply to the customer specific order. Vitae Health Innovation is not responsible for any delay in transportation caused by:
- Incorrect or incomplete address
- Do not provide a contact phone number.
- Transport strikes.
- Adverse weather conditions.
If the customer does not notice any external breakage in the package upon receiving it, but upon opening it observes damage due to transport, they must notify the transport company within 24 hours to record and contact Vitae Health Innovation . Otherwise, it will be understood that the order has been accepted in accordance.
- Right of withdrawal
The customer can cancel or modify the customer order and at no cost provided that the cancellation or modification is communicated before the order has been made available to the carrier or has been dispensed. If the customer want to cancel an order that has not yet been shipped, the customer can do so by filling out our document and sending it to info@vitaeinternational.com
Check in this link to download the document
In the event that it has left our facilities and the order is not accepted, it has a return cost of €9.90, subtracting from the customer’s return. The costs of returning any product that the customer does not want will always be borne by the customer. If a product other than the one requested by the customer was delivered by our mistake, it will be withdrawn and the correct product will be delivered to the customer without any additional charge.
In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDU), the customer have the right to withdraw from any purchase made on the website within a maximum period of 14 calendar days from the time the customer receive the product.
Before any return the customer must contact Vitae Health Innovation through the form and send it to info@vitaeinternational.com. The customer must return the product in question, without incurring undue delay, within a period of 14 calendar days from the date on which the customer decision to withdraw from the contract is communicated. The deadline will be considered met if the customer returns the goods before the deadline has expired.
Vitae Health Innovation will reimburse the amount of the purchase through a payment in the same means of payment used by the consumer for the initial transaction (arts. 104-107 TRLGDCU).
The right of withdrawal will not be applicable to contracts that refer to any of the exceptions contemplated in article 103 TRLGDCU. In our case, given the category of products offered through the website, the exceptions referring to the following types of products are especially relevant:
- The supply of goods that can deteriorate or expire quickly (food supplements).
- The supply of the aforementioned goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
In accordance with current regulations (Royal Legislative Decree 1/2007, Consolidated text of the General Law for the Defense of Consumers and Users), returns of food products such as infant milk, baby food, food supplements, etc… are not accepted. since the quality control of these is lost.
Vitae Health Innovation will return all payments received by the customer, including delivery costs without undue delay and, in any case, no later than 14 calendar days from the date on which the customerr decision to withdraw from this contract is reported.
Vitae Health Innovation will proceed to make the reimbursement using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise; in any case, the customer will not incur any expenses as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until the customer have provided proof of return of the goods, depending on which condition is met first. Only the customer will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. If the quality control upon receipt of the product detects that it has been opened or tampered with, the return will not be accepted, and the customer must be responsible for collecting the product at our facilities. If the product is not suitable for return, the customer has a period of 10 calendar days to collect said product at our facilities.
Non-conformity
We respond to the lack of conformity that manifests itself within a period of two years from the delivery, although the customer must report the lack of conformity within a period of two months from the time the customer became aware of it (arts. 114-123 TRLGDCU).
The repair and/or replacement will be free for the consumer and user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
Applicable law and jurisdiction
These Conditions of Use and Sale, Legal Notice and Privacy Notice will be interpreted and applied in accordance with Spanish law.
In case of any conflict or discrepancy about the provision of the service or about the content of these Conditions of Use and Sale, Legal Notice and Privacy Policy, the applicable jurisdiction will be that of the User’s Courts or Tribunals.
In addition, we remind the customer that, in compliance with the provisions of article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution in matters of consumption and by amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the customer can access the European Union’s online dispute resolution platform by following this link: https://ec.europa .eu/consumers/odr/main/?event=main.home2.show
Likewise, in compliance with the provisions of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, into the Spanish legal system, Regarding the alternative resolution of consumer disputes, we inform the customer that, as a member entity and under the terms of the Code of Ethics, the customer can go to Confianza Online for the alternative resolution of possible disputes (https://www.confianzaonline. en/how-to-claim/claim-form/). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confidence Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims deal with digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
